Refund Policy

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This Refund Policy describes when refunds may be issued for transactions made through Bole Atlantic, a service operated by Atlantic International Inc. d/b/a Bole Atlantic (“Company,” “we,” “our,” or “us”).

By using our Services, you agree to the terms of this Refund Policy.

1. Refund Eligibility

A refund may be issued only if:

1. The transaction has NOT yet been deposited into the beneficiary’s bank account, or
2. The transaction is cancelled by us due to compliance, verification, or risk-related issues.

If the beneficiary’s bank confirms that the deposit has been successfully completed, no refund can be issued under any circumstances.

2. No Refund After Payout

Once the funds have been credited to the beneficiary’s bank account in Ethiopia:

·  The transaction is considered final

·  The transfer cannot be reversed

·  No refund will be provided

This applies even if:

·  Incorrect beneficiary details were entered

·  The sender changes their mind

·  The recipient refuses or disputes the deposit

·  The funds were sent in error

3. Refund Amount

Compliance Cancellations

If we cancel a transaction due to:

• Incomplete KYC
• Regulatory restrictions
• High-risk activity
• Fraud concerns
• Other compliance-related reasons

We will refund the full amount.

4. Refund Method

Refunds (when eligible) will be returned using:

• The same debit or credit card used to fund the transaction

We cannot redirect refunds to a different card or bank account.

5. Refund Processing Time

After approval, refunds may take:

• 5 to 10 business days
  To appear back on your card, depending on the card issuer or bank.

We have no control over bank or card processor timelines.

6. Chargebacks

If you believe a transaction was unauthorized, notify us immediately.
We will investigate and assist with documentation.

Fraudulent or abusive chargeback attempts may result in:

• Account suspension
• Reporting to financial institutions
• Permanent removal from the Bole Atlantic platform

7. How to Request a Refund

To request a refund (when eligible), email:

Support@boleatlantic.com

Include:

• Full name
• Account email
• Transaction ID
• Date of transaction
• Reason for refund request

We may request additional information for verification.

8. Contact Us

Atlantic International Inc. d/b/a Bole Atlantic
3711 N Decatur Rd
Decatur, GA 30032
Email: support@boleatlantic.com